Help & FAQ

• PayFast — Credit/debit card and EFT
• Yoco — Credit/debit card
• Ozow — Instant EFT

Available methods may vary per event.

A platform booking fee is included in the price shown. The total at checkout is exactly what you pay — no hidden charges are added.

Yes, for events with a seating map. Seats are held for 10 minutes while you complete payment. If you don't pay in time, they're released back to the public.

Each ticket type has a minimum and maximum quantity per order set by the event organiser. These are shown on the ticket selection page.

No. If your payment failed or was cancelled you were not charged, and any reserved seats are released. Try again from the event page.

Tickets appear in My Account → My Bookings immediately after payment. If they're not there within a few minutes, contact us with your payment reference.

Log in and go to My Account → My Bookings. Click View Tickets on any booking to see the QR codes.

No. Show your QR code from your phone at the door. Staff will scan it to check you in.

Your ticket was scanned at the event entrance. Once scanned it cannot be reused. If you believe this is an error, contact the event organiser.

Yes. Go to My Bookings, find the booking, and click Request Cancellation. Cancellations cannot be requested within 24 hours of the event or for events that have already passed.

No. Your request is reviewed by the event organiser or admin. You'll receive an email once it's been approved or rejected.

The refund amount depends on the event's cancellation policy. A cancellation fee may be deducted. You'll be shown the refund amount when your request is approved.

Refunds are processed within 3–5 business days after approval and returned to your original payment method.

The organiser or admin may reject based on the event's terms — for example, non-refundable tickets or within the cancellation window. Contact us if you believe it was rejected in error.

Click Venues in the navigation. You can search by name or area, and filter by category (restaurants, bars, fitness, etc.). Switch between card, grid, or list view using the view toggle.

Yes. Open the venue page and click Write a Review. You need to be logged in, and you can only review each venue once. Reviews are moderated before appearing publicly.

Search for your venue in the directory. If it's already listed (but unclaimed), click Claim This Venue and submit a brief note about your ownership. If it doesn't exist yet, you can add it. Claims are reviewed by admin.

• Name, short and long descriptions
• Contact number, email, website, WhatsApp
• Social media links
• Business hours per day
• Logo and photo gallery
• Categories, tags, and facilities
• Videos (embedded URLs)

Some fields require an active subscription package.

Your venue must have a status of Active to appear in public listings. If your claim is still pending admin approval, it will be unlocked once reviewed.

Verification confirms you are the legitimate owner of the venue. It unlocks full feature access including photos, descriptions, contact info, event creation, and order management. It also adds a trust badge to your listing. Verification is a once-off process.

Go to your venue management page and click Verify / Onboard. You can:

• Pay a once-off fee (R300) by card via PayFast.
• Use a verification credit if you have one in your account.
• Purchase an onboarding bundle which includes verification plus ad credits at a combined price.

Verification is instant upon payment.

Packages unlock additional features beyond the free listing. The Pro tier gives you full access to all venue features. Packages are available in 1, 3, 6, or 12-month durations — longer commitments offer a lower monthly cost. Some packages include verification and ad credits at no extra charge.

Go to your venue dashboard and click Upgrade. Choose your preferred tier and duration, then complete payment via PayFast. Features activate immediately.

Yes. Set up your own payment gateway credentials (PayFast, Yoco, or Ozow) under Venue Payment Settings. There is a monthly subscription fee (R750/month) to activate direct payments. Once active, ticket sales for your events go directly to your account with 0% platform commission.

Go to Manage Orders from your venue dashboard. New orders arrive as Pending. You can:

• Confirm — accept the order and begin preparing.
• Reject — decline with an optional reason.

Once confirmed, update the status to Preparing, then Ready. The system will notify the driver to collect when the order is ready.

Yes. From your menu management page, toggle any item off instantly — it will stop appearing to customers until you turn it back on. Useful for sold-out or seasonal items.

You need to register a delivery company linked to your venue. Configure your delivery fee, area radius, and whether orders auto-confirm or require manual approval. Once set up, confirmed orders automatically create a delivery job that goes out to available drivers.

Sponsors (brands) can request to run promotions at your venue. For example, a drinks brand might offer a discount to customers at your venue on Fridays. You decide whether to approve or reject each request.

Go to My Account → Venue Sponsor Approvals. Review the special details — brand, discount type, dates, and any voucher code. Click Approve or Reject (with optional reason). Approved specials appear on your venue page immediately.

Click Specials in the navigation. Filter by today, tomorrow, this week, or a custom date range to find deals that are currently available.

Yes. Choose Day of Week as the type and select which days it runs. For example, a Wednesday happy hour will repeat every Wednesday automatically.

Go to My Specials and toggle the special inactive. It will no longer appear publicly but is saved for later. You can delete it entirely from the same page.

A crawl is a themed route connecting multiple venues in sequence — like a pub crawl, coffee tour, or restaurant trail. Browse public crawls, save your favourites, and follow the route at your own pace.

Click Crawls in the navigation. Browse by type or area. Saved crawls appear in My Account → My Crawls.

There's no hard limit, but 3–6 stops is recommended for a good experience. The system calculates total estimated distance and duration automatically.

No. Each venue can only appear once per crawl.

Yes. Go to My Account → My Crawls to edit stops, reorder, change visibility, or delete the crawl entirely.

Browse the events listing or visit a venue page to find classes. Select a session, choose your spot, and complete payment to confirm your booking.

If a session doesn't meet the minimum participants, the instructor may cancel it. You will be notified and refunded.

Yes — instructors can offer promo codes for discounts. Enter your code at checkout to apply the discount.

Go to My Account → Become an Instructor and complete the verification process. Once approved by admin you can create and publish classes.

Go to My Classes → Bookings for the relevant class. You can see who's booked, mark EFT payments as received, view attendance, and create promo codes.

Yes. Set a minimum per session. If the minimum isn't reached before the session date, you can choose to cancel the session. Students are notified and refunded.

Resources are facilities you can book by the hour or time slot — such as tennis courts, meeting rooms, parking bays, or equipment. Find them on venue pages.

Yes, as long as you cancel before the minimum advance hours set by the venue. Go to My Account → My Resource Bookings to cancel.

Some resources require a deposit upfront and the balance paid on arrival. The deposit amount is shown clearly before you confirm the booking.

The resource booking system is a premium feature. Purchase a subscription from Manage Resources → Activate. Resources without an active subscription will not appear publicly.

Open a venue or event page and click Write a Review. You must be logged in. Give a star rating (1–5) and optionally add written feedback. Submit — your review goes to moderation before appearing publicly.

One review per venue or event. If you want to update your review, delete your existing one and submit a new one.

All reviews are moderated before they go live. This usually takes 24–48 hours. You can check the status of your reviews in My Account → My Reviews.

Reviews that contain spam, offensive language, or unrelated content may be rejected. Check My Reviews for the reason, then submit a revised version if appropriate.

No — approved reviews cannot be edited directly. To make changes, delete the approved review and submit a new one.

Typically 24–48 hours. You'll be able to see the status in My Ads.

Ads that don't meet quality standards (wrong dimensions, broken links, inappropriate content) may be rejected. Update your submission and resubmit.

Credits are the platform's advertising currency. You buy a credit package and spend credits to purchase impressions for your ads — making them appear more prominently to more people.

No. Credits remain in your account indefinitely until spent.

Credits are non-refundable once purchased. Unspent credits remain in your account for future use.

After buying credits, go to My Ads → Create Campaign. Upload your image, set the target URL, choose a placement, and allocate a number of impressions. Credits are deducted when the campaign activates. You can pause or resume campaigns at any time.

You set the price you're willing to pay for the delivery (minimum R10). Drivers can accept your price or submit a counter-offer. You can accept or decline any counter-offer before a driver is confirmed.

Yes. You can set your broadcast preference:

• Trusted drivers first — sent to your trusted drivers first, then opens to all.
• Trusted only — only your trusted drivers can see it.
• Open to all — immediately visible to all available drivers.

No. By default your request goes to any available vehicle. If your item requires a specific vehicle size (e.g., a van for larger items), you can tick the relevant vehicle type when submitting.

Payment is made after a driver accepts your job. You'll be prompted to pay by card (Visa, Mastercard, or Apple Pay via Yoco) once a driver is confirmed.

Card payment only via Yoco (Visa, Mastercard, Apple Pay). Cash is not accepted through the platform.

A 10% platform commission is included. The price shown when you confirm the driver is the total you'll be charged.

Go to My Account → My Deliveries. You'll see live status updates as the driver progresses:

• Broadcasting — waiting for a driver to accept.
• Accepted — a driver has been confirmed.
• Picked up — driver has collected the item.
• In transit — on the way.
• Delivered — item has been delivered.

You'll also see the driver's name, photo, rating, and a button to call them directly.

You can cancel only while the status is Broadcasting (before a driver has accepted). Once a driver has accepted, the job cannot be cancelled. Go to My Deliveries and click Cancel.

After delivery is complete you'll be prompted to leave a star rating (1–5) and optional comment. Ratings help maintain driver quality on the platform.

Yes. A delivery receipt is generated automatically and available from My Deliveries once the delivery is complete.

Drivers pay a monthly subscription (R99/month) to go online and receive delivery jobs. You can go offline at any time, but your subscription continues until the end of the billing period.

Cars, motorbikes, vans, and trucks. You register your vehicle type when applying and can update it from your driver profile.

Log in, go to your Driver Dashboard, and toggle your status to Online. Available jobs will appear. Accept a job to see the pickup and drop-off details.

Payments can be cash on delivery or via the platform. Your earnings are tracked in your Driver Dashboard. The platform takes a 10% commission on each job.

New drivers complete their first 10 jobs under probation. During probation, your performance is monitored. Once you complete 10 jobs successfully, probation ends.

Strikes are issued for missed jobs, poor ratings, or disputes. Accumulating 3 active strikes results in account suspension. You can view your strikes in the Driver Dashboard.

Yes. Set your preferred delivery area when registering. You'll only receive jobs in your assigned area.

Register for an account and upgrade to event organiser from your profile. Once approved you can create and manage events from the Event Owner Dashboard.

Go to Event Owner Dashboard → 📋 Bookings. Use the search and filter tools to find specific bookings, or click Export CSV to download the full list.

Cancellation requests appear under 🔄 Cancellations on your event. You can view the details there — final approval and refund processing is handled by the platform admin, who is automatically notified.

Go to Event Owner Dashboard → 👥 Staff on your event. Enter a staff member's email. If they have an account they're added immediately; if not, they receive an email invitation to register.

Your earnings are tracked automatically in My Account → My Earnings. Admin creates payouts periodically and transfers your share (ticket price minus platform commission). You'll be notified when a payout is processed.

The platform takes a commission on each ticket sold (typically 10%, may vary per event). This is shown in your earnings breakdown.

Sponsors create brand-wide promotions that run across multiple venues and events simultaneously (e.g., a drinks brand running a special at 10 venues). As an event organiser, you may receive requests to host a sponsor special at your event.

Go to My Account → Event Sponsor Approvals. Review the special details and approve or reject. Approved specials will appear on your event page.

The event organiser adds you from their Event Owner Dashboard. If you have an account, you'll get a notification email. If not, you'll receive an invitation — click the link and register using the invited email address.

You must register or log in using the exact email address the invitation was sent to. If you're logged in with a different account, log out first and then click the invitation link again.

Log in and open Staff Dashboard from your account menu. You'll see all events you're assigned to with real-time check-in progress.

Yes. Open 📋 Attendance for your event, find the attendee by name, email, or booking reference, and manually mark them as checked in.

Yes. Click ⬇️ Export CSV on the Attendance page to download the full list including check-in times.

Yes, you need to be logged in to place a food order.

Modifiers are customisation options on menu items — for example, choosing a sauce, picking a size, or adding extras. Some modifiers are required (you must choose before adding to order) and some are optional. Each option may have an additional price shown next to it.

Yes. When placing your order at checkout, there is a field for delivery notes and special instructions. You can also add item-level instructions when adding items to your order.

After placing your order you're taken to a live tracking page. You can also find it in My Account → My Deliveries. The timeline shows:

• Placed — order received by restaurant.
• Confirmed — restaurant accepted.
• Preparing — being cooked.
• Ready — waiting for driver.
• On the way — driver picked up.
• Delivered — arrived at your door.

Driver name, photo, vehicle type, and a call button are shown once a driver is assigned.

You can cancel while the order is still Pending (before the restaurant confirms). Once the restaurant has confirmed your order, it cannot be cancelled. Go to your order tracking page and click Cancel if the option is still available.

The delivery fee is set by the venue and shown clearly in your order summary before you confirm. It is added to your subtotal.

Yes. A receipt is generated automatically once your order is complete. Find it in My Account → My Deliveries.

Find artists and their work through the Artists section of the site. Each artist has a public profile page showcasing all their active artworks with images, descriptions, and pricing.

Yes. You can upload multiple images per artwork to show different angles or details. You can reorder them and choose which one is the primary display image.

Go to My Account → My Artworks. Click on any artwork to edit its details, add/remove images, or change visibility. You can also delete an artwork entirely from the same page.

You can list a price on your artwork to indicate it is for sale. Interested buyers can contact you directly via your profile's contact information. There is no built-in checkout for artwork at this stage.

Open the venue or organiser page and click the Follow button. You'll receive updates when they post new events, specials, or deals.

Go to My Account → My Follows. For each entity you follow, you can toggle individual notification types on or off:

• Flash deals
• New events
• Specials and promotions

Go to My Account → My Follows and click Unfollow next to the venue, sponsor, or organiser.

Go to My Account → My Subscriptions. You'll see all active and past subscriptions including venue packages, driver subscriptions, and direct payment plans — along with their expiry dates.

Go to My Subscriptions and click the renewal option for the relevant subscription before it expires. You'll be prompted to complete payment to extend it.

Features tied to that subscription will be deactivated until you renew. For example, an expired venue package will revert your listing to the free tier. An expired driver subscription will prevent you from going online to accept jobs.

Go to My Account → My Invoices. All purchase invoices are listed there with the amount, date, and payment status.

Yes. Click Download next to any invoice to save a PDF copy for your records.

A proforma is a preliminary document generated before payment is confirmed. An invoice confirms that payment has been received. Once your payment is processed, the document status changes from proforma to invoice.

Find the venue in the directory. If it shows as unclaimed, click Claim This Venue. Add a brief note explaining your connection to the venue and submit. Admin will review your claim and notify you of the outcome.

Go to My Account → My Claims. You'll see all submitted claims with their current status (pending, approved, or rejected).

Yes. If your initial claim was rejected, you can submit a new claim with more detail about your ownership or connection to the venue.